ZEN & ZEN (referred to as "ZEN & ZEN," "we," "us," or "our") is committed to protecting the privacy of all our customers and visitors at zenzenco.com. This Privacy Policy outlines how we collect, use, disclose, and manage your Personal Data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).
By accessing or making a purchase on our store, you agree to the collection and use of your information as described in this policy.
1. Personal Data We Collect
We collect data necessary to process your orders and enhance your overall shopping experience.
A. Order and Identity Information
When you make a purchase or register an account, you provide us with:
Identity and Contact: Your name, email address, billing and shipping address, and contact number.
Transaction Details: Information about the products and services you purchase.
B. Device and Usage Information
When you browse our site, we automatically collect non-personally identifiable information, which may include:
Technical Data: Your device's Internet Protocol (IP) address, browser type, operating system, and time zone setting.
Usage Data: Information about how you use our site, which is collected via technologies like Cookies, Log Files, and Web Beacons (tags/pixels). A cookie is a small file stored on your hard drive that helps us remember your preferences.
2. Use of Your Personal Data
We use your collected Personal Data strictly for the following primary purposes:
Order Fulfilment: To process your payment, confirm your order, arrange for shipping, and manage delivery logistics.
Customer Service: To manage returns, exchanges, and respond to your customer service requests and enquiries.
Account Management: To manage your registered user account, saved addresses, and order history, improving your login experience.
Security: To screen orders for potential risk or fraud and protect our business operations.
Website Improvement: To understand website usage patterns and optimize our site's performance and design.
3. Disclosure and Sharing of Personal Data
We will not divulge your Personal Data, email address, or credit card information to any third party without your permission, unless you have requested or authorised us to do so to complete a transaction.
Your data may be shared with the following categories of external service providers under strict confidentiality agreements:
1. Secure Payment Processors: To process your payment transaction securely. We do not store your credit card information on our servers.
2. Logistics and Courier Partners: To facilitate the delivery of your order to your specified address.
3. E-commerce Platform Provider: The third-party platform we use to power and manage our online store's operations.
4. Advertising and Analytics Providers: To help us understand how our customers use the Site and to measure the effectiveness of our marketing campaigns (primarily using non-identifiable data).
5. Legal Requirements: Where we are obligated by law or regulatory requirements to disclose or share your data to comply with government or law enforcement requests.
4. Marketing and Withdrawal of Consent
Marketing Updates: If you have explicitly joined our mailing list, you will receive occasional updates with our latest products, special offers, and events from ZEN & ZEN.
Opting Out: All subscribers have the option of opting out of receiving marketing updates. You can easily unsubscribe by clicking the link provided in any of our mailers.
Withdrawal of Consent (Non-Marketing): You may withdraw your consent for any ongoing collection, use, or disclosure of your Personal Data (e.g., stopping us from sharing your address with a courier). Please submit a written request to the contact point below. We will inform you of the consequences of such withdrawal, as it may affect our ability to fulfil services to you.
5. Your Data Rights
You have the right to request:
Access: Access to your Personal Data and information about how we have used or disclosed your data.
Correction: Correction of any inaccurate or incomplete Personal Data we hold about you.
To exercise these rights, please contact us using the details in Section 6.
6. Contact and Amendments
Amendments: We reserve the right to amend the terms of this Privacy Policy from time to time without prior notice. The updated policy will always be posted on our website.
If you have any clarifications, kindly email us at hello@zenzenco.com